Privacy Policy mpo2121link — How We Protect Your Personal Data

Mpo2121link collects various types of personal information from members for lawful and transparent purposes. We only collect information that is genuinely necessary to provide you with a safe and quality service.

There are several ways mpo2121link collects your personal information. We want you to fully understand each collection method so that nothing happens without your knowledge.

Directly from you:

• During the registration process for a new account on the mpo2121link website or app.
• When you submit KYC verification documents such as a copy of your ID card or passport.
• When you contact our customer support team via live chat, email, or WhatsApp.
• When you fill in a feedback form, participate in a survey, or join a promotional contest.
• When you make a deposit or withdrawal transaction using a registered payment method.

Automatically via our systems:

• Technical data such as your IP address, device information, and web browser type are collected automatically when you access our platform.
• Gaming activity data such as session duration, game types played, and wagering patterns are recorded for security purposes and responsible gaming support.
• Cookies and similar tracking technologies are used to enhance the user experience — more details in Section 7.

Mpo2121link uses your personal data only for purposes that are lawful, transparent, and directly related to the provision of our services. We will not use your data for any other purpose without obtaining your consent first.

Detailed purposes for data use:

• Account Management: Create, verify, and maintain your member account securely, including the KYC verification process required by platform regulations.
• Financial Processing: Process deposits, handle withdrawal requests, and reconcile your financial records accurately and efficiently.
• Platform Security: Detect and prevent fraud, money laundering, and other illegal activities that could compromise the security of the platform and other members.
• Customer Support: Resolve complaints, answer queries, and provide technical assistance relevant to your account history.
• Regulatory Compliance: Fulfil applicable legal and regulatory obligations, including reporting requirements to relevant authorities when necessary.
• Service Improvements: Analyse aggregate data (not individual data) to understand usage patterns and improve overall platform quality.
• Marketing Communications: Send information about new promotions, bonuses, and offers — provided you have not opted out of such communications.

Mpo2121link does not sell, rent, or trade your personal information to external parties for their own marketing purposes. However, there are certain situations where we need to share some of your information with trusted third parties.

Situations where data sharing may occur:

• Integrated Payment Providers: Minimal transaction information is shared with payment service providers such as DuitNow, FPX, and e-wallet operators solely to process your financial transactions. All such providers are bound by strict confidentiality agreements.
• Game Providers: Username and basic session information may be shared with third-party game providers solely for the purpose of delivering games within our platform.
• Legal Compliance: mpo2121link will disclose required information if directed by a court, law enforcement authority, or regulatory body with legitimate authority to obtain such information.
• Fraud Prevention: In cases of active fraud investigations, certain information may be shared with anti-fraud industry bodies or relevant security partners.

The security of your personal data is among the top priorities of mpo2121link. We continuously invest in the latest security infrastructure to ensure your information remains protected from unauthorized access at all times.

Your personal data will be retained for as long as your account is active and for any additional period required by law after account closure — typically between 5 and 7 years for financial records to meet anti-money laundering compliance requirements.

As a mpo2121link member, you have several rights regarding your personal data, which we fully respect. These rights can be exercised at any time by contacting our support team.

Mpo2121link uses cookies and similar tracking technologies to enhance user experience, analyse traffic, and ensure platform security. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting basic platform functionality.
• Performance Cookies: Helps us understand how users interact with the platform — the most frequently visited pages, time spent in each section, and common navigation paths. This data is used in aggregate form without identifying individuals.
• Functional Cookies: Remember your preferences such as selected language, display settings, and login information (if you choose to be remembered) to streamline repeat visits.
• Marketing Cookies: Used to tailor relevant ads and promotions to you within our platform only. We do not use third-party cookies for off-platform advertising purposes.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect your experience on our platform.

Mpo2121link sends various types of communications to members based on their set preferences. You have full control over the types of communications you wish to receive from us.

Types of communications we send:

• Transactional Notifications: Emails or SMS related to your account activity such as deposit confirmations, withdrawal processing, and security alerts. These communications cannot be disabled as they are part of our secure account service.
• Marketing Communications: Information about new promotions, exclusive bonuses, and special offers. You may opt out of these communications at any time via the notification settings in your account or by contacting our support team.
• Product Notifications: Information about new games, enhanced platform features, or important changes to our services.

Mpo2121link reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or new business needs. We are committed to informing you of any significant amendments.

When significant amendments are made to this Privacy Policy, we will:

• Updating the "Last Updated" date displayed at the top of this page.
• Send an email notification to the address registered in your account for significant amendments.
• Displaying a clear notice on the platform's home page for a period of no less than 14 days.

Continued use of the mpo2121link platform after amendments take effect constitutes your acceptance of the updated Privacy Policy. You are encouraged to review this page periodically to stay informed.

If you have any questions, concerns, or requests regarding your privacy and personal data, the mpo2121link Data Protection Officer (DPO) team is ready to assist you.

You can reach us via:

• Live Chat: Via the live chat icon at the bottom-right corner of the mpo2121link platform — available 24 hours a day, 7 days a week.
• Support Email: Send an email to our support address with the subject "Privacy Inquiry" — response time is typically within 24 hours.
• In-Account Complaint Form: Login to your account and use the "Contact Us" section to submit requests related to your personal data privacy.

When contacting us regarding privacy matters, please include your account number (if applicable) and a clear description of your request or concern so we can assist you more quickly and accurately.